Last Updated: 15.02.25
Privacy Policy
Privacy Policy
Effective Date : 05 April 2025
This Privacy Policy (“Privacy Policy”) along with terms and conditions of use (“Terms”) forms a legally binding agreement (“Agreement”) between You and Us (“Behtar Technology Pvt Ltd”, “AstroLokal”, “Our”, “We”). “AstroLokal” (website and mobile application) hereinafter referred as (“platform”) is committed to protect the privacy of the users of the platform (including astrologers and buyers/customers whether registered or not registered). Please read this privacy policy carefully to understand how the platform is going to use your information supplied by you to the platform.
This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 which requires publishing of the Privacy policy for collection, use, storage and transfer of sensitive personal data or information.
Definitions & Interpretation
Capitalized terms, not defined elsewhere in this Agreement, shall mean as follows:
“App” means the android mobile platform owned by Behtar Technology Pvt. Ltd. under developer name “AstroLokal”, including any updates thereof.
"Platform” constitutes all properties under “Behtar Technology Private Limited” including but not limited to the android and ios mobile apps under the developer name “AstroLokal” and websites under domain name www.astrolokal.com, including any and all subdomains thereof
“User” or “You” or “Your” refers to a natural person who has accepted this Agreement in order to download and use the App.
Any reference to the singular includes a reference to the plural and vice versa, and any reference to one gender includes a reference to other gender(s), unless explicitly provided for.
Headings and captions are used for convenience only and not for interpretation of the Agreement.
Any reference to a natural person shall, include his/her heirs, executors and permitted assignees and any reference to a juristic person shall, include its affiliates, successors and permitted assignees, unless repugnant to the context.
Your Approval
You approve of & accept this Agreement by:
downloading and/or installing the App on Your device; or
accessing or using the App or any of the content available within the App from any device.
You can accept this Agreement only if:
At least 18 years old or the age of majority to legally enter into a contract under the laws of your home country if that happens to be greater than 18 and have mental capacity to form a binding contract with AstroLokal pursuant to Your use of the App; and
You are not legally barred from using the App.
You understand that we want You to not use the App if You do not understand, approve of or accept all the terms specified in this Agreement. Hence, You are requested to read these Terms and Privacy Policy (hyperlinked) carefully and understand the Agreement before You accept it and agree to be bound by it.
Provision of the app
The App is designed to provide You an in-app browsing experience through an embedded browser.
The App may include links to other mobile applications and/or websites (some of which may be automated search results) which may contain materials that are objectionable, unlawful, or inaccurate. We do not endorse or support these links or the products and services they provide; these links are provided for Your convenience only. We are not responsible or liable for the content or accuracy of such links.
In order to provide the App to You, We may request You to register and/or provide information about yourself. We trust that any information provided by You will always be true, accurate, complete and updated.
The content displayed on the App is for Your non-commercial and personal use. You are not allowed to copy, reproduce, alter, modify, create derivative works of, or publicly display any content displayed on the App.
Your email address and phone number are used to identify you while logging into the App. AstroLokal may use your personal information to control your access to the App as well as use of the App, to communicate with you, customize your experience of using the App and and/or the content of any email newsletter or other material that AstroLokal may send from time to time and provide information that may be useful or interesting based on the content and personally identifiable information relating to you.
We may stop provision of the App (or any part of the App), permanently or temporarily, to You or to Users generally or may modify or change the nature of the App and/or these Terms at Our sole discretion, without any prior notice to You. Your use of the App following any such modification constitutes Your deemed acceptance to be bound by the Agreement (or as it may be modified).
Your agreement with AstroLokal
A violation of this Agreement may result in a legal liability upon You and that nothing in this Agreement should be construed to confer any rights to any third party. You are responsible for Your conduct and activities while using the App, and for any consequences thereof.
If any provision of the Agreement is found to be unenforceable under the applicable law, it will not affect the enforceability of the other provisions of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remaining provisions shall be enforced.
Using the app
You will download and install the App for using it. You will also download and update the relevant latest versions of the App and any relevant updates provided by Us to avail continued access to the App.
You will use the App only for such purposes as is permitted by (a) this Agreement; and (b) any law, regulation or generally accepted practices or guidelines applicable in the country of which You are a citizen, in which You are a resident or from where You use the App.
For Your use of the App, AstroLokal grants You a limited, non-exclusive, non-transferable right to install and use the App on Your android device. However, You shall not copy the App or any of its components.
AstroLokal also grants You a non-exclusive, non-transferable license to access such content on the App which is owned by AstroLokal. For using any content owned by a third party, You still require a license from such third party.
We may use the name you provide in your AstroLokal profile across the various services that require an AstroLokal Account. In some cases, we may replace multiple names linked to your account to ensure consistency across the platform. Other users, including Astrologers, will not have access to any name, email, photo, or other personal information that has already been claimed by another user.
For the purpose of delivering relevant consultations and improving service accuracy, we may share the following limited information with Astrologers like Your First Name, Your Birth Details and Your selected Interests or Topics of Consultation. This helps Astrologers provide more informed and personalized advice based on your inputs.
When you sign in to AstroLokal and engage with Astrologers, we keep a record of your interactions and communication history. This allows us to:
Connect you with the most relevant Astrologers for your concerns
Improve service quality and continuity of consultation
Provide better support and address user feedback effectively
All communication data is stored securely and handled in accordance with applicable data protection laws.
Restrictions on your use
You will not use the App or any content provided thereof for any purpose that is illegal, unlawful or prohibited by this Agreement.
You will not access (or attempt to access) the content provided through the App by any means other than through the App.
You will not redistribute, sublicense, rent, publish, sell, assign, lease, market, transfer, or otherwise make the App or any component or content thereof, available to third parties.
You will not circumvent or disable any digital rights management, usage rules, or other security features of App; remove, alter, or obscure any proprietary notices (including copyright notices) on any portion of the App; and not use the App in a manner that threatens the integrity, performance, or availability of the App.
You will not impersonate another person or impersonate, guide or host on behalf of, or falsely state or otherwise misrepresent Your affiliation with any person or entity, including, but not limited to Our officials, employees, agents, partners, affiliates, dealers and franchisees.
And shall comply with the Restrictions as mentioned in Terms and Conditions of the Mobile App.
You will not attempt to or engage in any activity that may:
reverse engineer, decompile or otherwise extract the source code related to the App or any part thereof, unless it is expressly permitted by AstroLokal to You in writing or is required by the applicable law;
use any robot, spider, retrieval application, or other device to retrieve or index any portion of the App or content thereof;
collect information about users of the App for any illegal or unlawful purpose;
create any user accounts by automated means or under false or fraudulent pretenses for using the App;
transmit any viruses, worms, defects, trojan horses, or any items of a destructive nature through the App;
use the App in any manner that could damage, disable, overburden, or impair, or undertake any action which is harmful or potentially harmful to, any of the servers, networks, computer systems or resources connected to any of the servers connected, directly or indirectly to the App, or interfere with any other third party’s use and enjoyment of the App;
carry out any denial of service (DoS, DDoS) or any other harmful attacks on the App or; disrupt or place unreasonable burdens or excessive loads on, or interfere with or attempt to make, or attempt any unauthorized access to the App or any part of the App or any user of the App;
forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the App; or
obtain any materials or information through any means not intentionally made available, in the opinion of AstroLokal, through the App.
Termination
Your access to the App may be terminated if:
You voluntarily uninstall the App from Your device;
You knowingly or unknowingly cause direct or indirect breach, as ascertained by AstroLokal, of these Terms or Privacy Policy as a whole or in part; or
You do not pay the requisite fee, if any, should AstroLokal charge for use of the App.
We may have to terminate Your access to the App if:
We are required to do so by law (for example, where the access to and/or provision of the App to You becomes, unlawful);
The third party, if any, with whom We offered the App to You has terminated its relationship with Us or ceased to offer the related services to Us or to You;
The provision of App to You, is no longer commercially viable or feasible for Us; or
You are a repeat infringer of this Agreement.
We may terminate this Agreement at any time, with or without notice and may procure disabling Your access to the App and/or barring You from any future use of the App.
You may terminate this Agreement at any time by terminating Your access to the App. However, Your certain obligations under this Agreement shall continue to prevail even on such termination.
When this Agreement comes to an end, all of the legal rights, obligations and liabilities that You and AstroLokal have benefited from, been subject to (or which have accrued over time whilst the Agreement has been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and shall continue to apply to such rights, obligations and liabilities indefinitely.
The information we collect:
Log-in Data: User ID, mobile phone number, password, gender, voice recording and IP address. We may collect an indicative age range which tells us that you are of the appropriate age to access AstroLokal and certain features of AstroLokal (collectively, “Log-in Data”).
Additional Profile Information: Alongside the Log-in Data, we also collect your username, birth year, gender, Astrology Topics of Interest (e.g., Love, Relationship, Career, etc.) and the biography provided by you on your user profile.
Content You Share: This comprises all of the information you make available to other users via AstroLokal, comprising such as:
Information about you or relating to you that is voluntarily shared by you on AstroLokal,including without limitation, any quotes, images, political opinions, religious views, etc.
Any posts that you make on AstroLokal (including your public profile, and photos, videos and voice recordings and photos through your device’s camera and/or microphone sensor), any postings from others that you repost and Location Data and Log Data associated with such postings.
This also includes information about you (including Location Data and Log Data) that other users of AstroLokal share about you or any communications they make to you.
Information we receive from other sources: We may also be working closely with third parties (including, for example, business partners, sub-contractors in technical, analytics providers, search information providers) and may receive information about you from such sources. Such data may be shared internally and combined with data collected on AstroLokal.
Log Data: "Log Data" is information that we automatically collect when you use AstroLokal, whether through the use of cookies, web beacons, log files, scripts, including, but not limited to:
Technical information, such as your mobile carrier-related information, configuration information made available by your web browser or other programs you use to access AstroLokal, your IP address and your device’s version and identification number.
Information about what you have searched for and looked at while using AstroLokal, such as web search terms used, social media profiles visited, mini applications used, and details of other information and content accessed or requested by you while using AstroLokal.
General information about communications on AstroLokal, such as the identity of a user that you have communicated with and the time, data and duration of your communications.
Metadata, which means information related to items you have made available through AstroLokal, such as the date, time or location that a shared photograph or video was taken or posted.
We may collect data on how you interact with the app, such as heatmaps, touch inputs, screen movements, and usage patterns. This may include information from third-party tools to help us improve functionality and user experience. Data is collected in accordance with applicable privacy laws and, where required, with your consent.
Cookies: AstroLokal uses cookies to distinguish you from other users of AstroLokal. This helps us to provide you with a good user experience when you browse AstroLokal and also allows us to improve AstroLokal. We collect the cookie data from the cookies on your device.
Surveys: If you choose to participate in a survey, we may request you to provide certain Personal Information i.e. any information that could be used to identify you (“Personal Information”). We may use a third-party service provider to conduct these surveys and this will be notified to you prior to you completing the survey.
User Search Data: Any searches you make on AstroLokal.
Account Security: We collect your phone number and request access to the SMS your phone by sending you a One-Time-Password (“OTP”), which you confirm by entering the OTP to confirm your identity, while registering with AstroLokal.
Contacts List: We access the contacts list on your mobile device. We always ask for your consent before accessing your contacts list and you have the option to deny us the access to your contacts list.
Location Information: "Location Data" is information that is derived from your GPS, IP address, and/or public posts that contain location information. You will disclose certain location information to us and to other AstroLokal users:
when you use certain location-based features on AstroLokal, or mini applications that we may introduce on our AstroLokal from time to time, and when you share your location with other AstroLokal users
when you access AstroLokal, as we derive location information from your IP address, device, or internet service to prevent multiple or fraudulent log-ins to your account.
Location Information:Customer Support Information: Any information that you provide to our customer support team regarding any assistance or support that you may require for using our AstroLokal from time to time.
Device Data: “Device Data” includes without limitation, the following:
Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
Device operations: information about operations and behaviors performed on the device, such as whether a window is foreground or background.
Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use.
Device signals: We may collect your Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers.
Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos.
Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address and connection speed.
Application: Any mobile applications that are stored on your mobile device.
Media: We access the media gallery on your mobile device, including without limitation, images, videos and audio files and the storage space on your phone. However, we shall always obtain your consent before accessing your images and you shall have the option to deny us such access.
We also record, process and analyze your conversation with other users as well as the content you publish, as part of the operation of the services, users you connect and interact with, time and date of your exchanges, number of messages you send and receive).
When you make a purchase directly from us (rather than through a platform such as Google Play Store), you provide us or our payment service provider with information, such as your debit or credit card number or other financial information
How we use the information:
To set up and facilitate log-in to a user account on AstroLokal
To notify you about changes to AstroLokal, including this Privacy Policy
To facilitate communication, including provision of user support
To enforce our terms, conditions, and policies and any of our rights, or the rights of our affiliate companies, or other users of AstroLokal
To develop new services and improve the existing services and AstroLokal and integrate user feedback and requests;
To provide language and location based personalization
This information helps us tailor features, recommendations, and match users with relevant content or Astrologers on the platform.
To administer AstroLokal and for internal operations, including troubleshooting, data analysis, testing, research, security, fraud-detection, account management, and survey purposes
To better understand how you use and access AstroLokal and to improve the user experience on AstroLokal
To pseudonymise and aggregate your information, including Personal Information, for conducting user demographic analysis on items such as region, phone model, operating system platform, system language, and the Platform version in order to better understand how our users are using AstroLokal
To pseudonymise and aggregate your information, including Personal Information, for collection of web and account traffic statistics of what content and services are used when users access third-party services on the AstroLokal
To assess effectiveness of and improve advertising and other marketing and promotional activities
This helps us understand user behavior, improve app performance, enhance usability, and fix bugs.
All data is handled in line with applicable privacy laws and, where required, collected with your consent.
To provide you quick access to your previous searches. To use analytics for personalization and showing you targeted advertisements.
To verify your identity and for maintaining your account security.
To connect you with other AstroLokal users through “Invite users’’ features of the AstroLokal
For security, fraud-detection and account management (such as to ensure that there are no multiple log-ins or suspicious log-ins on your account)
To provide you with location-based services that you choose to use:
Mini applications that may be made available on AstroLokal from time to time, which may require such information based on the services that they provide (if you choose to disclose your location to any mini application)
To Provide language and location customisation.
To investigate your support issue:
To facilitate the sharing of any media such as audios, videos, and images using AstroLokal
To customize AstroLokal to suit your mobile device
Understand whether there is enough storage space on your device to be able to download any content from AstroLokal for the purposes of sharing via WhatsApp and/or Facebook
To optimise your user experience on AstroLokal
To facilitate the sharing of any content on AstroLokal via the applications downloaded on your mobile device
To verify your identity so as to enforce our terms, conditions, and policies
To improve AstroLokal
To improve your chat suggestion
To improve your future recommendations
To assess effectiveness of and improve advertising and other marketing and promotional activities.
To improve the quality and for training purposes.
To process the financial transaction and record sale
Disclosure of your information
We disclose your information in the following manner:
Content Visibility
Content that you share on AstroLokal, whether on your own profile or on another user’s profile (such as comments or posts), is publicly accessible. This includes information that you choose to disclose on your profile page. When you post content on AstroLokal and make it public, it may be reshared by others, both within and outside the platform. Please consider your audience carefully, as people who can see your activity on AstroLokal may share it further.
Users can create and share content about you on AstroLokal according to their chosen audience settings, such as posting photos or tagging you in their posts. We reserve the right to share all public content on various social media or other online platforms. Your Personal Information will never be rented or sold to third parties, except in anonymized form unless explicitly stated in these Terms.
Sharing within Our Group
We may share your Personal Information with entities within our Group. "Group" includes any entity under our control, controlling us, or under common control with us, directly or indirectly.
Your Sharing Choices
When you share content or communicate through AstroLokal, you control who sees it. For instance, when you share AstroLokal content on platforms like Facebook or WhatsApp, you choose the audience for that content. We do not oversee how these third parties handle the information you share through such sharing options.
Sharing with Third Parties
We may share your information, including Personal Information, with selected third parties for the following purposes:
Business partners, suppliers, and subcontractors ("Affiliates") to assist in providing and improving the Service.
Advertisers and advertising networks deliver relevant ads, though we do not disclose identifiable information without consent.
Third-party service providers who assist with various tasks such as data hosting, analytics, customer support, and security.
We may also disclose your information to government bodies or law enforcement agencies if necessary to comply with legal obligations or protect our rights or safety.
Special Circumstances
Your information may be disclosed in the event of a merger, acquisition, bankruptcy, reorganization, or sale of assets, with notification to you beforehand.
Security Measures
We employ appropriate technical and security measures to safeguard collected information. You are responsible for keeping your login credentials confidential and should not share your password with anyone.
Where we store your personal information
We store your data using the Amazon Web Services (AWS) cloud platform provided by Amazon Web Services, Inc., headquartered at 410 Terry Ave. N Seattle, Washington 98109, USA, and the Google Cloud Platform provided by Google LLC, headquartered at 1101 S Flower St, Burbank, California 91502, USA. Your data may be stored on servers located in India and other countries.
Both AWS and Google Cloud Platform maintain stringent security measures to protect against unauthorized access, misuse, and alteration of information. Details of their security practices can be found at AWS and Google Cloud. For information on their privacy policies, please visit AWS Privacy Policy and Google Cloud Privacy Policy.
Changes to this policy
The Company may update this Privacy Policy periodically. We will post any significant changes to this Privacy Policy at <Privacy Policy link> Please check this page regularly to stay informed about any updates.
Disclaimer
THE APP, SITE, OUR CONTENT, AND MEMBER CONTENT ARE ALL PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT GUARANTEE THE COMPATIBILITY OF ANY MATCHES OR CONVERSATIONS.
SHOULD APPLICABLE LAW NOT PERMIT THE FOREGOING EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, THEN WE GRANT THE MINIMUM EXPRESS OR IMPLIED WARRANTY REQUIRED BY APPLICABLE LAW. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS SECTION.
ADDITIONALLY, WE DO NOT MAKE ANY WARRANTIES THAT THE APP OR SITE WILL BE UNINTERRUPTED, SECURE OR ERROR FREE OR THAT YOUR USE OF THE APP OR SITE WILL MEET YOUR EXPECTATIONS, OR THAT THE APP, SITE, OUR CONTENT, ANY MEMBER CONTENT, OR ANY PORTION THEREOF, IS CORRECT, ACCURATE, OR RELIABLE. YOUR USE OF THE APP OR SITE IS AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER MEMBERS. THE AstroLokal IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER. AstroLokal DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS MEMBERS.
Your rights
You can delete or remove content from your user account/profile at any time. However, the history of your activities and account on AstroLokal will remain accessible to us.
You have the option to correct, amend, add, or delete Personal Information from your account by logging in and visiting your profile page. To opt out of receiving unwanted email communications from us, please follow the instructions provided in the message.
According to Section 5(6) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Rules”), you have the right to request a review, correction, or amendment of the information we collect about you at any time. Additionally, under Section 5(7) of the Rules, you can revoke your consent to the collection of your information going forward. Please note that revoking your consent may impact your ability to use certain features of AstroLokal, such as accessing your mobile device’s media folder and camera for posting pictures. You can also request that we do not process your personal data for marketing purposes.
You can exercise any of these rights by contacting us at support@astrolokal.com. Please allow us a reasonable period of 30 (thirty) days to process your requests.
Data Retantion
We ensure that your Sensitive Personal Information (defined below) is retained only for as long as necessary for lawful purposes. If you request deletion of other content, please note that copies of any public content may remain indefinitely in our systems, including in cached and archived pages of the Platform, or if other users have saved that information. Additionally, due to the nature of the internet, copies of your content, even if removed from your account, may exist elsewhere and could be retained indefinitely. 'Sensitive Personal Information' includes passwords and any other information classified as sensitive under Section 3 of the Rules.
No Warranties
We shall make our best efforts to make the App available to You in the best possible manner. However, We disclaim all warranties in relation to the App, whether express or implied, including but not limited to:
the App being constantly available or available at all;
installation or uninstallation choices in relation to the App being successfully executed in all cases;
that App will always function without disruptions, delay or errors;
Your personal ability to use the App;
Your satisfaction with the use of the App;
the accuracy of the data provided by the App;
the security and privacy of Your data;
that all bugs or errors in relation to the App will be corrected;
that the App will be compatible with all devices and all networks;
that the App is fit for a particular purpose or use; or
that the App and the contents thereof are accessible in every location.
AstroLokal, its officers, directors, employees, affiliates and agents and any other service provider responsible for providing access to the App in connection with this Agreement will not be liable for any acts or omissions, including of a third party, and including those vendors participating in AstroLokal’s offerings made to You, or for any unauthorized interception of data or breaches of this Agreement attributable in part to the acts or omissions of third parties, or for damages associated with AstroLokal, or equipment that it does not furnish, or for damages that result from the operation systems, equipment, facilities or services provided by third parties that are interconnected with AstroLokal.
Grievance Redressal Mechanism
For any complaint or grievance, you can reach out to us on the email addresses provided below. Resident Grievance Officer shall acknowledge the complaint within twenty four hours and resolve it within fifteen days from its receipt. Contact details for the grievance mechanism in accordance with Information Technology Act, 2000 and rules:
Grievance Officer
Name: Vandana Sharma
E-mail ID: support@astrolokal.com
Address: 1507, Incubex, 11th Cross, 19th main, HSR Layout Sector-1, Bangalore 560102, Karnataka, India