Privacy Policy

Welcome to AstroLokal App’s Privacy Policy. This document explains how Behtar Technology Private Limited ("AstroLokal App", "we", "us", or "our") collects, uses, stores, and shares your personal information while you use the AstroLokal App, and how you can manage your data and privacy choices while using the app.

We believe in being transparent about how your data is handled. This policy outlines the types of information we collect, the purposes for which we use it, and the tools we offer to help you control what you share and with whom.

This Privacy Policy applies to all features, products, and services offered through AstroLokal App., including AI Astro. 

Please read this Privacy Policy along with our Terms and Conditions. In case of any conflict between the two, this Privacy Policy will override the Terms. 

If you have any questions, feel free to reach out at support@astrolokal.com.

THE INFORMATION WE COLLECT AND HOW WE USE IT

We collect personal information to help set up and operate your account, provide our services, comply with legal requirements, and improve the AstroLokal App. Interactions on AstroLokal may involve exchange of sensitive personal information including matters relating to health, finances, family, and personal beliefs. We treat such information with the highest standard of care and process it solely for the purposes described in this Policy, with your explicit consent.

The table below outlines the categories of data we collect, how we collect it, and how we use it.

Account Setup and log-in data: User ID, name, age, mobile number, password, gender, voice sample, IP address

• To create and manage your account

• To send notifications and service communications (including, but not limited to policy updates)

• To communicate with you and provide support

• To personalise language, location, and experience

• To detect fraud and enforce platform Terms

• For internal operations like troubleshooting and analytics

• To develop and improve services

Profile information: Username, birth year, gender, language preference

• To populate your user profile

• To personalise your experience

Moderation of audio/video call and chat : Chat, audio and video data, call activity patterns

• To detect and prevent violations of Community Guidelines

• To support real-time and post-call or post-chat moderation for safety and compliance

• To generate content suggestions or prompts based on user conversations

• To improve our automated safety tools and moderation systems including through model retraining

  
  

• AI-generated interaction features: Audio, video and chat content, transcripts, usage patterns, session summaries; your questions and inputs to AI Astro and the responses generated by AI Astro; information relating to date, time and place of birth or other details that you provide while using AI Astro.

• To provide AI Astro and generate AI-based responses, prompts, replies and suggestions.

• To support chatbot-based interactions and generate summaries of your sessions.

• To maintain relevant interaction context and support continuity across your engagements with the platform.

• To improve the accuracy, relevance, quality and responsiveness of AI Astro and other AI-driven features.

• To monitor AI Astro interactions for safety, moderation, detect potential distress, misuse or other incidents, and review such incidents where necessary.

• To test, evaluate and improve AI Astro's safety measures and safeguards.

• We do not use your AI Astro conversations to train AI models.

Device data: Device model, OS version, app version, browser type, plugins, battery level, available storage, signal strength, foreground/background status, language of the device as set by the user

• To optimise app performance

• To improve security and troubleshoot issues

• To customise the experience for your device

Identifiers and signals: Device ID, advertising IDs, Bluetooth signals, nearby Wi-Fi and cell towers

• To personalise content and advertising

• To enhance security and app functionality

Location and media access: GPS location, address, time zone access to camera, microphone, image/audio/video files (only with your permission)

• To enable app features that require media or camera/mic access (e.g. calling, uploading content)

• To personalise content based on location

• To detect suspicious activity, prevent unauthorised access, and maintain the overall security and integrity of the platform

• To comply with local tax requirements in your state and/or country. Any change in local tax requirements will be automatically reflected on the basis of information provided.

Network and connection info: Mobile carrier, ISP, IP address, time zone, connection speed, language

• To ensure service availability and optimise performance

• To detect suspicious activity, prevent unauthorised access, and maintain the overall security and integrity of the platform

Call, chat and interaction data: List of Experts you interact with, call/chat timestamps, duration of communication, call pick-up rate, session details and summaries

• To enable audio/video calls and the chat feature

• For safety monitoring and moderation

• To enforce Community Guidelines

• To detect suspicious activity, prevent unauthorised access, and maintain the overall security and integrity of the platform

• To send you follow-up and service communications relating to your sessions

Log data and technical info: Cookies, beacons, scripts, logs, crash reports, referral URLs

• For diagnostics, usage tracking, and performance optimisation

Information from other sources : Data from service providers, technical subcontractors, analytics providers. This may include your name, profile image, email address, phone number, country, device details, and information about advertising campaign you interacted with to install the app

• To perform analytics, and detect abuse or fraud

• To provide AI-generated features such as interaction suggestions or moderation outcomes 

• To enable login through an existing account on a different platform

Marketing Metadata: Source of traffic, marketing medium, campaign details, type of ad or content

• To understand how users discover and reach our platform, including when an interest form is submitted via the website

• To enhance the effectiveness of our marketing and user engagement efforts

Messaging and communication preferences: Your messaging opt-in or opt-out status; contact number used for messages; delivery and read status; and your responses to messages

• To send and deliver messages and communications

• To record and honour your preferences and opt-outs

• To improve the effectiveness of our communications

Account security: Phone number, access to SMS for OTPs

• To verify your identity

• To protect account access and prevent misuse

Customer support: Any data you share with our support team

• To investigate and resolve your issue

• To improve support quality

Transactional and financial data: Purchase records (e.g. coins or in-app features), biller name/id, amount, transaction ID, average order value, lifetime spends 

• To process payments

• To maintain transaction records

• To comply with applicable legal and tax requirements

• To show you offers relevant to you

Verification and banking details : PAN Card, Aadhaar card and number, PAN - Aadhaar link status, PAN and Aadhaar details such as name, date of birth and gender, UPI ID, bank account, details, name associated with bank account

• To verify your identity for payment-related purposes

• To process payments securely 

• To comply with our obligations under applicable laws

Information from other users and third parties: Reports or data from other users, affiliates, third-party providers, and authorities

• To investigate complaints or suspected policy violations

• To identify and prevent abusive or fraudulent behaviour

• To comply with legal obligations.

In addition to the above, we may also use your personal data to perform analytics and usage analysis (including through aggregated or pseudonymised data) to understand how users interact with the platform and improve the performance, design, and safety of AstroLokal App. We do not use the content of your AI Astro conversations to target advertising.

HOW WE SHARE YOUR INFORMATION

We do not share your personal information publicly or make it visible to other users outside of private, user-initiated interactions such as audio or video calls. However, we may share your information in the following circumstances:

• Other users you interact with: When you interact with an Expert on the AstroLokal App, limited profile information such as your username and will be visible to the Expert during the session. A brief summary of your prior sessions, including topics discussed and remedies suggested, may also be shared with an Expert to support continuity of guidance.

  
  

• With your consent: We may share your information with third-party services or platforms only when you explicitly allow us to do so. For example, if you choose to send a call invitation via WhatsApp or SMS, those platforms’ privacy policies will apply to the shared data.

  
  

• With our service providers: We engage trusted third-party service providers to help operate and maintain AstroLokal App. These may include:

• Cloud storage and hosting services

• Call infrastructure providers

• Analytics and diagnostics partners

• Customer support tools

• Security and fraud detection services

• User engagement and notification platforms, including messaging platforms such as WhatsApp

• AI service providers, including providers of large language models, content moderation tools, chatbot infrastructure, and prompt generation systems

These providers only process your information on our behalf and for the purposes we specify and under strict confidentiality and data protection obligations.

• For legal and safety reasons: We may disclose your information if necessary to:

• Comply with applicable laws, legal proceedings, or valid government requests

• Respond to law enforcement inquiries

• Enforce our  Terms and Conditions or investigate policy violations

• Detect or prevent fraud, abuse, or technical issues

• Protect the rights, safety, and property of AstroLokal App, our users, or the public.

• With our group entities: We may share your information with our parent company, subsidiaries, and affiliated entities to support the provision, improvement, and security of AstroLokal App.

• In case of a business transfer: If AstroLokal App is involved in a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the relevant third party as part of that transaction. If such a transfer affects your rights, we will notify you as required by law.

• Cross-border transfer: Some of our service providers, including AI providers, may be located outside India. We may transfer your information outside India only as permitted by applicable law and with appropriate safeguards.

• Aggregated or de-identified information: We may share aggregated or de-identified data (which cannot be used to personally identify you) with partners or third parties for analytics, research, or service improvement purposes.

HOW WE PROTECT YOUR PERSONAL INFORMATION

We use a combination of technical, physical, and administrative measures to help keep your personal information safe from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These safeguards are designed based on the type of information we collect, and the risks involved.

However, your account security also depends on you. Please keep your login details, especially your password, confidential and do not share them with anyone.

While we take reasonable steps to protect your information, no system is completely secure. Information shared over the internet always carries some risk. We cannot guarantee that our safeguards will stop every unauthorized attempt to access or misuse your personal data.

If we ever identify a suspected breach of your personal information, we have procedures in place to respond. Where required by law, we will notify you and the relevant authorities as soon as possible.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. For material changes that affect your rights or how we use your data, we will reach out to you directly, such as through an in-app notification, or SMS.

We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.

DATA RETENTION

We retain your personal information only for as long as it is needed to provide our services and for other lawful purposes.

If you request deletion of your account or content, we will remove your data from our active systems. However, copies of certain information may continue to exist in backup storage or archived versions of the platform in accordance with the applicable laws.

Also, because of the way the internet works, content that has been shared or saved by other users may continue to exist outside our control, even after deletion. This includes screenshots or downloads shared through other platforms.

YOUR RIGHTS

Under Indian data protection laws, you have certain rights in relation to your personal data. These include: 

• Review and correction

  You have the right to review the personal data you have provided and request correction of any incomplete or inaccurate information we hold. We may need to verify the accuracy of the updated data before making the change

  
  

• Withdraw consent

  Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to your withdrawal.

  Additionally, if you withdraw your consent, object to processing, or choose not to provide certain personal information, we may be unable to provide some or all of our services to you. 

  
  

• How to exercise your rights

To exercise any of these rights, please contact us at support@astrolokal.in. For your safety, we may ask you to verify your identity before we process your request. 

• Marketing communications

You can opt out of receiving marketing communications from us at any time by emailing us at support@astrolokal.com

Please note that even if you opt out of marketing, we may still contact you with important service-related or administrative messages, as permitted by law.

GRIEVANCE REDRESSAL MECHANISM

If you have any complaints, concerns, or grievances regarding your personal data or this Privacy Policy, you can contact us through the following channels. We will require the phone number linked to your account in order to process and resolve any grievance.

• Email Support: For service-related issues such as app performance, please contact our support team at support@astrolokal.com

• Grievance Officer: For complaints relating to your personal data or your rights under this Privacy Policy, please contact our grievance officer at the details provided below: 

Nodal Contact Person (applicable only for law enforcement agencies)

The Nodal Officer is designated exclusively for communication with law enforcement authorities. This contact should not be used for user support, general inquiries, or complaints.

Name: Ishika

Email: grievance.officer@astrolokal.com

Address: 1501, 19th Main Rd., Sector 1, HSR Layout, Bangalore, Karnataka- 560102, India