Last Updated: 18.02.26

Terms & Conditions

English

We have set out these Terms of Use (“Terms”) to help ensure that everyone has a safe, respectful, and smooth experience on the AstroLokal App. These Terms also incorporate, by reference, the specific Terms of Use applicable to Astrologers, which are accessible via this link.

These Terms apply to your use of our website (available at: astrolokal.com) and mobile application (“App”) (available on Google Play Store and Apple App Store) (collectively, “AstroLokal App”). The App is operated by Behtar Technology Private Limited (“Company”), a company registered in India with its office at 1501, 19th Main Rd., Sector- 1, HSR Layout, Bangalore, Karnataka- 560102.

“We”, “our” or “us” refers to Behtar Technology Private Limited, and “you” or “your” refers to any user of the AstroLokal App.

These Terms must be read together with our Privacy Policy and Community Guidelines (collectively, the “Platform Policies”). By using the AstroLokal App and agreeing to the Platform Policies when signing up, you confirm that you have read and accepted them. If you do not agree to any of the Platform Policies, please do not use the AstroLokal App. 

Please also ensure that you are permitted to access and use the AstroLokal App under the laws of your jurisdiction.

ABOUT THE APP

AstroLokal App is a platform that allows users to connect and interact with experts offering astrology-related services through one-on-one chat, audio and video calls. These interactions are entirely voluntary and initiated at the users’ discretion. Chat and calls can be initiated using coins, which can be purchased within the app.

While you are free to choose whom you interact with, certain types of behaviour and interactions are strictly not allowed. Please refer to our Community Guidelines to understand what is permitted and what is prohibited on the AstroLokal App.

By starting a transaction to use any of these Services, you agree that you are entering into a legally binding agreement with us for the provision of those Services.

CHANGES TO THE TERMS

We may update the Platform Policies from time to time, including to reflect changes in the services we offer or to improve how the AstroLokal App operates. This may include modifying, disabling, or removing certain features or services, either temporarily or permanently, at our discretion.

Where any change is material or affects your rights or obligations, we will take reasonable steps to notify you, for example, by updating this page or showing an in-app notification.

If any change requires your consent under applicable law, we will obtain it before implementing the change.

By continuing to use the AstroLokal App after updated Platform Policies take effect, you agree to be bound by them. We encourage you to review this page periodically to stay informed about any updates.

ELIGIBILITY

You can use the AstroLokal App and avail the Services we provide only if you are capable of forming a binding agreement with us. You need to be at least 18 (Eighteen) years of age. Further, you must be legally permitted to use the AstroLokal App and Services as per the laws of your country.

SIGNING UP

To use the AstroLokal App, you must create an account by registering your mobile number and completing the one-time password (OTP) verification process. Upon successful registration, you may be required to provide additional information to complete your profile in order to fully access and use the Services available on the AstroLokal App. For details on how this information is collected and used, please refer to our Privacy Policy.

You agree to provide accurate and complete information during registration and to keep it up to date. You are responsible for all activity that takes place through your account, so please keep your login credentials secure. If you notice any unauthorised use of your account, please contact our support team immediately. 

Your use of the App means you agree to how we handle your personal data as described in our Privacy Policy Please review it to understand what data we collect and how we use it.

Subject to our Platform Policies, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the App and Services. This includes any software we provide as part of the App, which may be updated automatically from time to time.

ACCOUNT SUSPENSION, BLOCKING, OR DELETION

We may suspend, block, or delete your account in the following circumstances:

  • If your account remains inactive for a prolonged period, as defined in our internal policies

  • If we are directed to do so by a competent authority under applicable law

  • If you violate any of our Platform Policies.

Where possible, we will notify you before taking such action. However, we reserve the right to act without notice in cases involving legal obligations, serious violations, or risk to the safety of other users or the AstroLokal App.

USER OBLIGATIONS

Use the AstroLokal App Lawfully and Respectfully 

You must not use the AstroLokal App in a way that:

  • violates any law (in India or elsewhere)

  • attempts to bypass technical protections, or interfere with or overload our systems, for example, by spamming features, introducing malicious code, scraping data, attempting unauthorised access, or using automated tools or scripts to misuse the AstroLokal App

  • interferes with other users’ experience

  • infringes any intellectual property rights (ours or others')

Provide Accurate Information

You must use your correct phone number and gender to access our Services. Do not provide false information or impersonate anyone while using the AstroLokal App. 

Keep Your Account Secure

You are responsible for all activity on your account. Do not share your login credentials, phone number, OTPs, or payment details with anyone. We are not liable if you choose to share such information with other users.

Do not allow anyone else to access or use your account. Each account is tied to a single phone number and must only be used by the individual who registered it.

If another user asks you for sensitive information, report them to us immediately.

Follow our Community Guidelines

All interactions on the AstroLokal App must follow our Community Guidelines . If you violate them, we may take action such as suspending or permanently terminating your account. You may write to us at support@astrolokalapp.com or grievance.officer@astrolokal.com if you wish to appeal any action taken. 

Do Not Share Prohibited Content

You must not use the AstroLokal App to share any content that is illegal, harmful, or violates our Community Guidelines . This includes, but is not limited to, content that is obscene, discriminatory, promotes hate or violence, or is harmful to minors.

For a complete list of what is and is not allowed on the AstroLokal App, please read our Community Guidelines . We reserve the right to remove any content that violates these policies and take appropriate action against your account.

Violation of this clause may result in suspension or termination of access to the Platform and such other action as may be required under applicable law.

Legal Disclosures and Our Liability

We may share your information with law enforcement or other authorities if required to do so by law, or if we believe it is reasonably necessary to:

  • Respond to a valid legal request

  • Protect the rights, safety, or property of AstroLokal App, its users, or the public

  • Prevent fraud, misuse, or security risks

Please note that while we work to keep the AstroLokal App safe, we are not responsible for the actions of other users, whether on or off the AstroLokal App.

Respect Intellectual Property 

You retain ownership of any content you create and share. However, you must not use the AstroLokal App to violate anyone else’s intellectual property rights, including ours.

If you use content provided by AstroLokal App, we retain ownership of all related intellectual property rights. Any unauthorised use may result in suspension or termination of your account, or other appropriate action in accordance with our Platform Policies.

Deleting Your Account and Data Retention

You can delete your account at any time. If you do, we may retain some of your data for a limited period in case you choose to reactivate it. To learn more about how we use, store, or delete your information, please refer to our Privacy Policy.

OUR RESPONSIBILITY AND LIMITATIONS

AstroLokal App provides a platform for users to connect through one-on-one chat, audio and video calls. We act as an intermediary under applicable Indian law and do not create, control, or endorse the content or interactions shared by users.

As an intermediary, the Company takes reasonable measures to ensure accessibility of its services to users and to exercise due diligence in accordance with applicable laws, including maintaining standards of privacy, transparency, and user safety, without assuming editorial control over user-generated content.

We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any third party, including in connection with a merger, acquisition, sale of assets, or by operation of law. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

THIRD-PARTY LINKS AND TOOLS

The AstroLokal App may contain links to external websites or include third-party features, such as AI tools or social sharing options. These are operated independently and are not controlled by us.

We are not responsible for the content, accuracy, or practices of any third-party site or service. Your use of such features is at your own discretion and will be governed by their own terms and policies.

AI FEATURES AND THIRD-PARTY SERVICES

The Platform offers AI-powered features, including an AI-based astrologer. All AI-generated content is automated and interpretative. The Company does not guarantee the accuracy, reliability, or suitability of such content, and it does not constitute professional, legal, medical, or financial advice. Use of AI-generated content is at the User’s own discretion and risk.

The Company acts solely as an intermediary under the Information Technology Act, 2000 and applicable Intermediary Guidelines. The Company does not initiate, select, modify, or endorse any content made available on the Platform and shall not be liable for such content except as required under applicable law.

The Platform may rely on third-party services, including AI technology providers. The Company does not control or assume responsibility for the availability or performance of such third-party services.

By using the AI features, users agree to comply with the Community Guidelines published on the Website and acknowledge that their data will be processed in accordance with the Privacy Policy.

INTELLECTUAL PROPERTY

Your use of AstroLokal App must comply with all applicable laws on copyright, trademarks, patents, and other intellectual property rights. You are responsible for ensuring that anything you do on the AstroLokal App does not violate someone else’s rights.

We own all intellectual property rights in the content, design, features, and trademarks made available by the AstroLokal App. This includes our name, logo, and software. You may not copy, use, or distribute any of this without our permission.

If any third-party content or tools appear on the AstroLokal App, the rights in that material remain with the respective owners. You may need to get their permission if you wish to use it outside the AstroLokal App.

We respect the intellectual property rights of others and expect users to do the same. If you infringe someone’s rights, you may be held directly responsible.

PAYMENT TERMS

Virtual coins (“Coins”) are virtual items made available on the AstroLokal App as part of our Services. They are not sold to you as physical or tangible goods. When you purchase Coins, you receive a limited, revocable, non-transferable licence to access and use those digital features within the AstroLokal App in accordance with these Terms.

You can purchase Coins within the AstroLokal App using the payment methods made available by us, including payment gateways, and other authorised channels. Purchases are processed by third-party payment providers and are subject to their terms, fees, and any applicable currency conversion charges. We are not responsible for delays, failures, or errors caused by these providers.

The price of Coins will be displayed at the point of sale and will include applicable taxes unless stated otherwise. You are responsible for paying all taxes, fees, and charges imposed by your payment provider. Once payment is successfully processed, your account will be credited with the corresponding number of Coins. All purchases are final and non-refundable to the maximum extent permitted by law.

Coins can be used exclusively on the AstroLokal App for one-on-one chats, audio calls, and video calls with Astrologers/Experts. Coins cannot be exchanged for cash, legal tender, credit, or any item of value, and cannot be used for trading on or off the AstroLokal App. They may not be combined with promotions, coupons, or discounts except where we allow this.

Coins will expire automatically if not used within six (6) months (182 days) from the date of purchase. Expired Coins are forfeited without notice, refund, or compensation. Coins are non-transferable and cannot be assigned, sold, bartered, or otherwise disposed of except by us. Coins do not constitute property and are not transferable upon death or by operation of law. If your account is suspended or terminated for breach of these Terms or applicable law, all Coins in your account will be forfeited without refund or compensation.

The price of Coins may change from time to time due to promotional offers, bundle variations, or other factors determined by us. We may also change expiry periods or usage rules at any time. Continued purchase or use of Coins after such changes constitutes your acceptance of the revised terms.

We may revoke your eligibility to purchase Coins, cancel a transaction, delay or block payment, or restrict payment methods if we believe it is necessary to prevent fraud, comply with applicable law, or address unauthorised or suspicious activity. We may also report suspected fraudulent or unlawful conduct to the relevant authorities.

Coins and related features are provided on an as is where is basis without warranties, guarantees, or representations of any kind, to the fullest extent permitted by law. You are responsible for ensuring that your purchase, possession, and use of Coins is permitted under the laws of your jurisdiction.

DISCLAIMERS AND LIMITATION OF LIABILITY

The AstroLokal App is provided to you on an as is where is basis. We make no representations or warranties, express or implied, about the AstroLokal App, its Services, or the content shared on it. This includes any warranties regarding fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not guarantee that the AstroLokal App will be uninterrupted, error-free, or that the information provided through the AstroLokal App will be accurate.

 You use the AstroLokal App and Services at your own risk. We do not monitor user behaviour or conduct background checks, and we are not responsible for the actions or conduct of other users, whether on or off the AstroLokal App.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of, or inability to use, the Lokal Matrimony App, including your interactions with other users. The Company’s total liability, if any, shall be limited in accordance with applicable law.

INDEMNITY

By using the AstroLokal App, you agree to take full responsibility for your actions. You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, agents, successors, and assigns from and against any claims, demands, proceedings, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

  1. your access to or use of the AstroLokal App or Services;

  2. any breach of these Terms by you;

  3. any violation by you of another person’s rights, including intellectual property, privacy, or consumer protection rights;

  4. any violation of law or contractual obligations by you;

  5. your negligence or wilful misconduct.

This obligation will continue to apply even after these Terms have ended.

We reserve the sole right to manage, settle, or resolve any claims brought against us, without requiring your prior approval. You agree to cooperate with us, at our request, in defending or settling any such claims.

DISPUTE RESOLUTION

These Terms shall be governed by the laws of India. Any disputes or claims arising from or in connection with these Terms, the AstroLokal App, or the Services shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

TERMINATION AND REMEDIES

These Terms take effect from the date you accept them and continue until terminated.

We may suspend or terminate your account, or restrict access to the AstroLokal App or specific features, at any time, with or without notice, if we believe you have violated these Terms, misused the AstroLokal App, or engaged in unlawful or inappropriate conduct (on or off the AstroLokal App). This may include cancelling subscriptions without refund and reporting your conduct to law enforcement.

Termination includes removal of access to your account and deletion of related information, in accordance with our Privacy Policy. We are not liable to you or any third party for any such action.

Provisions that by their nature should survive, such as those relating to dispute resolution, disclaimers, limitations of liability, and indemnity, will remain in effect even after termination.

Unauthorised use of the AstroLokal App or Services may lead to action under these Terms or applicable law.

GRIEVANCE REDRESSAL MECHANISM

If you have any complaints, concerns, or grievances regarding your rights under these Terms, or the Services provided to you, you can contact us through the following channels. We will require the phone number linked to your account in order to process and resolve any grievance.

  • Email Support

For service-related issues such as app performance, please contact our support team at support@astrolokal.com.

  • Grievance Officer 

    For complaints relating to your rights under these Terms, or the Services provided to you, please contact our grievance officer at the details provided below: 

    Name: Shruti Gupta

    Email: grievance.officer@astrolokal.com

    Address: 1501, 19th Main Rd., Sector- 1, HSR Layout, Bangalore, Karnataka- 560102


  • Nodal Contact Person (applicable only for law enforcement agencies)

    The Nodal Officer is designated exclusively for communication with law enforcement authorities. This contact should not be used for user support, general inquiries, or complaints.

    Name: Ishika

    Email: nodal.officer@astrolokal.com